India Post is using McCamish application for it insurance products.i.e., PLI and RPLI.
Advantages of McCamish :
1.Friendlier Application
Interface
2. Better Customer Service
a. New customer interaction channels; Internet,Call centre.
b. Online premium payment, claim request, policy revival, nomination, change of customer data, loan request, loan repayment, surrender, request status tracking,etc.
c. New policy, claims and policy servicing requests at call center.
d. Online availability of policy features and benefits illustrations.
e. Alert generation through systems for various insurance transactions like premium
2. Better Customer Service
a. New customer interaction channels; Internet,Call centre.
b. Online premium payment, claim request, policy revival, nomination, change of customer data, loan request, loan repayment, surrender, request status tracking,etc.
c. New policy, claims and policy servicing requests at call center.
d. Online availability of policy features and benefits illustrations.
e. Alert generation through systems for various insurance transactions like premium
payments, policy maturity, etc.
f. Customer can view his/her policy/ledger statement online.
3. Higher Operational Efficiency
4. Greater Regulatory Compliance
5. Easier Agent Management
6. Faster Decision Making
f. Customer can view his/her policy/ledger statement online.
3. Higher Operational Efficiency
4. Greater Regulatory Compliance
5. Easier Agent Management
6. Faster Decision Making
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